Customer Services

Customer Services

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TEMO welding consumables are market-oriented and customer-centric, with stable product quality, strict control of import, process, and export, and independent research and development capabilities to meet customers' individual needs and product customization needs. It has a team of welding material experts and technical engineers, and a perfect service management system.


The marketing center is responsible for collecting customer service needs and identifying and classifying them, responsible for the transmission and organization of sales service information, planning and organizing the implementation of pre-sale, in-sale and after-sale service activities, and responsible for the communication with customers during the sales and service process. Responsible for actively soliciting customers' opinions on projects that have completed services, and re-confirming and providing feedback on service effects. The marketing center regularly conducts user visits, widely solicits users' comments on our company's products and their improvement opinions, measures customer satisfaction, and forms an annual analysis report and transmits it to relevant departments to organize continuous improvement.

The company technical center, quality management department, production management department, material supply department and other functional departments perform their respective duties in accordance with the "Sales Service Management System", and fully cooperate with sales and service related work.

According to the sales industry, the marketing center is divided into military product operation department, ship and marine engineering operation department, non-ship operation department and distribution and foreign trade department, and has offices in Fujian, Shanghai, Guangzhou and other places. The company has a stable sales team and senior sales managers who can serve customers professionally, timely and efficiently.

The company has been adhering to the business philosophy of "because of trust, so choose; you give me opportunities, I will give you joy", and steadily move towards the goal of a professional and efficient welding material manufacturing and service-oriented enterprise, and will always be a welding service expert around you. Anchor welding consumables, central state-owned enterprises, military quality, professional focus, trustworthy!


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